Senior Account Advocate

24 hours ago

Taguig, National Capital Region, Philippines beBeeClientSuccess Full time $60,000 - $80,000
Client Success Expert Opportunity

We are seeking a skilled Client Success Specialist to work exclusively with our largest enterprise account, providing consistent and high-quality support to strengthen relationships and drive retention.

Key Responsibilities:
  • Manage daily communications for the client, respond quickly to requests and needs, and partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Act as SME for client guidelines and ensure expectations are met.
  • Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Use HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Identify and advocate for process improvements.
Requirements:
  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with proactive client support approach.
  • Familiarity with project management platforms (ClickUp, Asana, Monday.com) is a plus.

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