Remote Work Customer Experience Specialist

4 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $30,000 - $40,000
Customer Service Representative Opportunity

This position involves working from home as a customer service representative to support our clients' diverse portfolio of well-known brands. Your role will include handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional customer experiences.

Strong proficiency in English is required, both written and spoken. Prior call center experience is necessary, and you must reside within a reasonable distance from our office. This opportunity allows you to contribute to high-impact projects with some of the world's most iconic brands.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the relevant team members.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a comprehensive compensation package designed to support and reward our team members. Benefits include HMO coverage for employees and dependents, dental coverage, and in-house dental assistance. Additionally, we provide free meals during training, career growth opportunities, allowances for rice, clothing, laundry, and meals, performance bonuses, and loyalty rewards.

Working Conditions

This job operates in a professional office environment. The employee will work from home and require a computer and headset for extended periods. May need to move objects and lift up to forty pounds in occasional tasks.

Equal Opportunity Employer

We value diversity and believe it benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. We maintain a workplace free from discrimination and harassment, considering qualified applicants with criminal histories in accordance with local and federal regulations.

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