L2 Technical Operations Specialist

16 hours ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000
Job Overview:

We are seeking an exceptional technical professional to fill a key role in our IT operations. As a L2 Support Engineer, you will play a critical part in ensuring the security and optimization of our company's IT systems.

Key Responsibilities:

  • Cloud Infrastructure Management: Ensure system and data security is maintained at the highest standards, safeguarding the integrity of our client networks.
  • Intune Device Management: Manage configuration profiles, compliance profiles, endpoint security baselines & hardening, application deployments, and patching. Oversee cloud security management across AWS and Azure environments using Defender for Cloud and AWS Security Hub.
  • Proactive Maintenance: Develop and manage our clients' infrastructure, end-to-end system stability, and performance. Identify and resolve incidents and problems, as well as manage patches and vulnerabilities.
  • System Performance Monitoring: Monitor the performance of our company systems, ensuring timely escalation and resolution of any issues that arise.
  • Third-Party Service Management: Manage and support all third-party services used by our company.
  • Microsoft 365 Support: Provide Microsoft support (Exchange Online, SharePoint, MS Teams, OneDrive) and manage CSP & SPLA service management, including Microsoft 365 license management and Azure subscription management.
  • Power Platform Expertise: Demonstrate understanding and experience in designing, developing, and customizing solutions using Power Apps, Power Automate, and Power Virtual Agents.
  • Reporting and Analytics: Maintain accurate reports and present them effectively to our clients, highlighting areas for improvement.
  • Integration and Automation: Develop skills in Power Automate and Power Apps, as well as AI/ML tools, to enhance continuous integration and delivery processes.
  • Transition Management: Effectively manage transitions for managed services, collaborating with the Professional Services team to provide technical assistance as needed.

Requirements:

  • A minimum of 5 years of experience in Global Support/Technical Operations Engineering, preferably with at least 3 years of experience as L2 in an AU MSP environment.
  • Relevant IT experience and/or certifications in Microsoft O365, Azure, or AWS.
  • Proficiency in PowerApps, with experience in developing and customizing business applications.
  • Strong understanding of IT management principles and a commitment to maintaining high security standards.
  • Excellent communication skills, with the ability to effectively interact with staff and suppliers.
  • A team player who thrives in a collaborative environment.
  • A problem solver who can investigate issues, identify solutions, and prioritize tasks efficiently.
  • Adaptable and proactive, continuously seeking process improvements.
  • Flexible work hours when required to support critical IT functions.

  • L2 Technical Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time

    OverviewMake your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate is technically oriented with excellent written skills. As an L2 Technical Support Engineer, you will provide advanced technical support to our customers, troubleshoot complex issues, and ensure prompt resolution. You will work...

  • L2 Incident Management Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Amadeus IT Group, S.A. Full time

    L2 Incident Management Specialist page is loadedL2 Incident Management SpecialistApply locations Taguig, Metro Manila time type Full time posted on Posted 10 Days Ago job requisition id R29370Job TitleL2 Incident Management SpecialistPurpose of the roleAmadeus is committed to providing customers globally with superior support and service to ensure their...

  • L2 Technical Support Engineer Hiring ASAP

    1 day ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱600,000 - ₱1,200,000 per year

    L2 Technical Support EngineerLocation: Onsite - One AyalaShift: Rotating Work ScheduleAbout the RoleWe're looking for an experienced Technical Support Specialist to join our team. You'll provide technical assistance across Windows, Linux, and macOS environments, with a focus on cloud-based and IP security systems. If you're a problem-solver with strong...

  • L2 Technical Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time $60,000 - $80,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • L2 Technical Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines E-Solutions Full time ₱50,000 - ₱75,000 per year

    Location:One Ayala, MakatiWork Set Up:OnsiteSchedule:Night Shift (11:00 PM - 8:00 AM)Salary:Up to PHP 75,000Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent...

  • L2 Application Support Engineer

    14 hours ago

    Makati City, National Capital Region, Philippines FLEXICON SOLUTION INC. Full time $104,000 - $130,878 per year

    JOB SUMMARY: The Level 2 Support Engineer will be responsible for providing advanced technical support to resolve software, system, and application-related issues. This role requires a mix of technical expertise, problem-solving skills, and excellent communication to ensure high-quality customer satisfaction.KEY RESPONSIBILITIESAs a L2 Support, you will be...

  • L2 IT Helpdesk

    1 day ago

    Quezon City, National Capital Region, Philippines ConnectOS Full time ₱768,000 per year

    Join to apply for the L2 IT Helpdesk (AU IT, WFH) role at ConnectOSJoin to apply for the L2 IT Helpdesk (AU IT, WFH) role at ConnectOSDescriptionSalary: P60,000 to P80,000 (Monthly Package)Schedule: Monday-Friday (05:30 AM - 04:00 PM PHT)What are we looking for?Experience in handling Managed Services Provider (MSP)At least 5-7 years and proven experience as...

  • Technical Support Representative L2

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...

  • Technical Support Engineer

    1 day ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱45,000 - ₱65,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • Technical Support Specialist

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job Title: Technical Support ExpertWe are seeking a highly skilled and motivated technical support specialist to join our team. This role requires excellent problem-solving skills, strong technical knowledge, and the ability to provide top-notch customer service.About the Role:Provide timely and effective technical assistance to customers, resolving issues...