Salesforce Documentation and Content Manager
2 days ago
About the Role
We are seeking a highly skilled Salesforce Documentation and Content Manager to join our team at First Advantage Philippines Inc. As a Salesforce Documentation and Content Manager, you will be responsible for creating and maintaining technical documentation for our customers.
Key Responsibilities:
- Develop comprehensive documentation including SOPs, instruction manuals, training materials, policies, and work instructions.
- Collaborate with cross-functional teams to gather product and documentation requirements.
- Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, writing and maintaining basic HTML and CSS code.
- Manage and maintain a Salesforce Knowledge instance, ensuring high-quality knowledge management practices.
- Develop content that communicates complex technical information clearly to non-technical audiences.
- Review and edit content produced by team members, ensuring accuracy and consistency.
About Our Culture
We value innovation, teamwork, and customer satisfaction. We are committed to delivering exceptional services and support to our clients.
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