Documentation Specialist for Salesforce

2 days ago


Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time

About the Job

This is an exciting opportunity for a seasoned Documentation Specialist to join our team at First Advantage Philippines Inc. As a Documentation Specialist for Salesforce, you will play a crucial role in creating and maintaining technical documentation for our customers.

Key Responsibilities:

  • Create comprehensive documentation including SOPs, instruction manuals, training materials, policies, and work instructions.
  • Collaborate with cross-functional teams to gather product and documentation requirements.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, writing and maintaining basic HTML and CSS code.
  • Manage and maintain a Salesforce Knowledge instance, ensuring high-quality knowledge management practices.
  • Develop content that communicates complex technical information clearly to non-technical audiences.
  • Review and edit content produced by team members, ensuring accuracy and consistency.

About Our Team

Our team is dedicated to delivering exceptional customer service and support. We are passionate about providing innovative solutions to our clients' needs.



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