Technical Writer and Salesforce Expert

6 days ago


Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time

About the Position

First Advantage Philippines Inc. is seeking a highly skilled Technical Writer and Salesforce Expert to join our team. As a Technical Writer and Salesforce Expert, you will be responsible for creating and maintaining technical documentation for our customers.

Key Responsibilities:

  • Develop comprehensive documentation including SOPs, instruction manuals, training materials, policies, and work instructions.
  • Collaborate with cross-functional teams to gather product and documentation requirements.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, writing and maintaining basic HTML and CSS code.
  • Manage and maintain a Salesforce Knowledge instance, ensuring high-quality knowledge management practices.
  • Communicate complex technical information clearly to non-technical audiences.
  • Review and edit content produced by team members, ensuring accuracy and consistency.

About Our Company

We are a leading provider of human capital management solutions. We are committed to delivering high-quality services and support to our clients.



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