Salesforce Solutions Administrator

3 days ago


Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

Are you a Salesforce expert with a knack for optimizing systems, managing content, and integrating solutions? We're looking for a talented Salesforce Solutions Administrator to oversee our Salesforce CRM platform, with a strong focus on knowledge base management, integrations, and enhancing user experience.

Key Responsibilities:

  1. Salesforce Administration:
    Manage user roles, permissions, profiles, and workflows. Ensure smooth day-to-day operations and system performance.
  2. Knowledge & Content Management:
    Build and maintain a comprehensive Salesforce knowledge base for both self-service and support teams. Oversee management of sales documents, customer records, and related content with version control.
  3. System Integration:
    Coordinate integrations with third-party applications. Troubleshoot and resolve integration and system issues effectively.
  4. AI & Automation:
    Support the adoption of AI tools like Agentforce to create autonomous support agents. Familiarity with Salesforce Einstein for analytics and automation is beneficial.
  5. Training & Support:
    Provide training and ongoing support for internal users. Develop training materials and documentation to ensure adoption and efficiency.
  6. Contact Centre Experience (Preferred):
    Previous experience in a contact centre environment is an advantage, but not required.

Qualifications:

  • Proven experience in Salesforce administration, including data management, process automation, and integrations.
  • Strong technical understanding of CRM platforms and third-party integrations.
  • Excellent communication, collaboration, and problem-solving skills.
  • Salesforce certifications (e.g., Administrator, Advanced Administrator) highly regarded.
  • Bachelor's degree in Computer Science, IT, or related fields preferred.
  • Willingness to learn and implement advanced Salesforce tools like Agentforce and Einstein.
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