
Customer Service Representative
2 weeks ago
We're seeking a highly reliable and detail-oriented Customer Support & Fulfillment Specialist to join our organization.
About the RoleThis role involves processing refunds, creating shipping labels, and handling inbound customer calls with professionalism and clarity. Our ideal candidate will have excellent English communication skills (spoken and written) and a clear speaking voice with minimal accent.
Key Responsibilities:- Process online order refunds accurately and promptly.
- Generate and manage shipping labels for outgoing packages.
- Handle customer phone calls professionally and clarify any issues.
- Maintain accurate records and adhere to internal procedures.
- Collaborate with colleagues to ensure timely order resolution.
- Excellent English communication skills (spoken and written).
- Clear speaking voice with minimal accent.
- Strong attention to detail and organizational skills.
- Stable, high-speed internet connection.
- Ability to follow instructions and work independently.
- Previous experience in eCommerce, customer service, or logistics.
- Familiarity with online order platforms and shipping tools.
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