Customer Service Representative

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time $25,000 - $35,000
Customer Service Representative Job Summary

This role is ideal for an individual with excellent communication skills and a passion for delivering exceptional customer experiences.

Job Description

The Customer Service Representative will be responsible for providing world-class support to customers via various channels, including phone, email, and chat. This involves responding promptly to customer inquiries, resolving issues efficiently, and maintaining a positive tone in all interactions.

The ideal candidate will possess strong analytical skills, the ability to work under pressure, and a willingness to learn and adapt quickly. Previous experience in a customer-facing role is essential, as is proficiency in CRM systems.

A quick learner with a customer-centric approach is required to thrive in this dynamic environment. The ability to multitask and prioritize tasks effectively is also crucial in meeting deadlines and exceeding performance expectations.

Required Skills and Qualifications
  • Excellent written and verbal communication skills
  • Previous experience in customer support or a related field
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in CRM systems and technical tools
Benefits
  • Competitive compensation package
  • Opportunities for career growth and development
  • Flexible work arrangements to support work-life balance
  • Access to training and development programs
Others

MicroSourcing is committed to fostering a culture of inclusivity and diversity. We strive to create a workplace that celebrates individuality and promotes equal opportunities for all employees.

We offer a range of benefits to support our employees' physical and mental well-being. These include access to healthcare coverage, paid time off, and employee assistance programs.

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