Advanced Customer Service Manager

2 days ago

Manila, National Capital Region, Philippines beBeeFinancialOperations Full time ₱800,000 - ₱1,200,000

Job Title: Financial Operations Specialist

Role Summary:

We are seeking a highly organized and analytical individual to manage our customer lease/PPA reassignment process. The ideal candidate will own the process, ensuring seamless service transfers for customers moving from one homeowner to another.

Key Responsibilities:
  • Owning customer lease/PPA reassignments, including credit checks and billing account setup.
  • Managing prepayments, providing payment quotes, and updating billing accounts.
  • Handling buyouts for customers who are moving or have reached a five-year milestone, providing quotes and finalizing contracts.
  • Processing UCC-1 temporary termination requests and related inquiries.
  • Escalating issues to management as needed.
Qualifications:
  • 2-4 years of experience in a role demonstrating strategic thinking and problem-solving skills.
  • Salesforce experience preferred.
  • BS/BA degree preferred.
  • Ability to work in a fast-paced environment with strong organizational and time management skills.
  • Excellent attention to detail and effective collaboration and communication skills.
  • Knowledge of construction or solar industry preferred.

Employment is contingent upon the successful completion of a background check. We are an Equal Employment Opportunity employer, embracing diversity and merit-based hiring practices.

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