Customer Service Manager
4 days ago
A leader in customer service, responsible for guiding teams to deliver exceptional experiences.
About the Role
This position plays a vital role in shaping the customer service function.
Key Responsibilities
- Provide strategic oversight and leadership direction to managers and experienced professionals.
- Develop and implement policies and procedures to achieve organizational objectives.
- Assist in the development of functional strategy.
- Decisions have an extended impact on work processes, outcomes, and customers.
Qualifications
- At least 12 years of experience in customer service management.
- A minimum of 3 years of experience as a director.
- RCM experience in the US Healthcare space is an advantage.
- Bachelor's degree in a related field or equivalent work experience.
What We Offer
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
We celebrate diversity and promote inclusivity, ensuring employees can be their authentic selves each day.
We are an Equal Opportunity/Affirmative Action employer and welcome all qualified applicants.
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