
Technical Customer Advocate
2 days ago
We are seeking a highly skilled Technical Support Engineer to join our pioneering team.
About the Role:
This is an exciting opportunity to work with a fast-paced healthcare platform that utilizes predictive analytics to transform medical data into actionable insights.
The successful candidate will be responsible for serving as the first point of contact for customers, providing exceptional support and troubleshooting assistance.
Key Responsibilities:
- Provide technical support and troubleshooting assistance to customers via various communication channels.
- Collaborate with cross-functional teams to ensure customer satisfaction and enhance the platform.
- Utilize strong communication and technical skills to improve customer experience in a dynamic environment.
Requirements:
Essential Skills and Qualifications:- At least 5+ years of technical support experience in the SaaS or technology industry.
- Exceptional English communication skills, both written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Knowledge of APIs, technical integrations, and basic coding skills.
Benefits:
As a member of our remote team, you will enjoy a competitive salary, opportunities for growth and development, and the chance to be part of a pioneering team.
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