
Customer Experience Advocate
1 day ago
We are seeking a skilled Customer Experience Advocate to support individuals seeking therapy. This role involves providing empathetic and professional assistance through inbound calls and emails.
Your key responsibilities will include:
- Offering helpful support to clients, addressing their concerns and queries in a timely manner
- Guiding clients on our waitlist toward scheduling therapy sessions
- Collecting essential information to match clients with the right provider
- Accurately recording client details in our systems
- Fostering trust and rapport with clients through clear communication and empathy
You will receive comprehensive training to introduce and promote our services to individuals, clinics, and companies.
This role is ideal for individuals with strong English communication skills, 1–2 years' experience in customer service, call center, or BPO work, and a friendly, patient approach with clients.
Required Skills and Qualifications
- Strong English communication skills (spoken and written)
- 1–2 years' experience in customer service, call center, or BPO work
- Tech-savvy and comfortable learning new tools
- Reliable, self-motivated, and able to work independently in a remote setting
Benefits
- A supportive team environment
- Annual paid time off
- Paid US holidays
- Paid birthday off
- Monthly health stipend
- Performance-based bonus opportunities
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