Technical Customer Service Specialist
1 day ago
As a customer service advocate, you will provide exceptional support to our customers. Your role is pivotal in ensuring they have a great experience with our products and services.
Responsibilities- Provide timely and accurate resolutions through Zendesk tickets and calls.
- Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
- Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
- Gain in-depth knowledge of our products, including assembly, software, hardware, printing solutions, and account management.
- Troubleshoot and resolve technical issues while escalating complex cases when necessary.
- Work closely with the team to share knowledge, resolve escalations, and improve workflows.
- Participate in training, mentorship, and development sessions to enhance your skills.
- 2-3 years of technical support experience.
- Previous experience troubleshooting hardware and software remotely is required.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first mindset.
- Ability to troubleshoot technical issues in a clear, concise manner.
- Familiarity with Zendesk support ticketing systems.
- Background in photography, software, or event-related technology is a plus.
- Proactive and resourceful in identifying solutions.
- Comfortable working in a remote team environment.
- Strong attention to detail and organizational skills.
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