Client Success and Growth Professional
1 month ago
KMC Solutions seeks a highly skilled Client Services Manager III to join our team. As a key member of our organization, you will be responsible for building and maintaining high-level relationships with clients, improving services, and delivering exceptional customer experiences.
About the Role- Represent KMC effectively with comprehensive knowledge of our service offerings.
- Day-to-day account and client relationship management, focusing on guiding clients through onboarding functions and initial program setup.
- Analyze account performance and provide reports and presentations, including monthly and quarterly business reviews using company templates.
Benefits:
- Flexible and hybrid work arrangement.
- Interact with key players such as C-level executives from enterprise-level organizations, expanding your skills and network.
- Making sound decisions and flexibility to ensure team dynamics and productivity.
- HMO + free dependent.
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge).
- Diverse learning & growth opportunities.
- Accessible Cloud HR platform (Sprout).
- Above-standard leaves.
Requirements:
- Expertise in Account Management and Customer Service.
- MS office and presentation tools (Photoshop, PowerPoint, Excel, Adobe Premiere, MailChimp, Canva, etc.).
- Working experience in BPO companies, particularly handling North America-based and/or Australia-based Clients.
- Managing large multi-site/multi-skilled BPO companies.
- Use of CRM tools and applications.
Salary: $60,000 - $80,000 per year, depending on experience.
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