Aviation Career Professional

1 week ago


Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full time

About Best Careers and Opportunities

We are a leading company in the industry, offering exciting opportunities for talented individuals to grow their careers. Our mission is to provide exceptional services to our clients, and we're looking for someone who shares this vision.

Job Title: Aviation Career Professional

Salary: $65,000 - $90,000 per year

This role requires an individual with excellent communication skills, attention to detail, and the ability to work under pressure. As an Airline Specialist, you will be responsible for providing top-notch customer service to our clients, resolving technical issues, and ensuring that all transactions meet quality standards.

About the Role

The primary objective of this position is to deliver exceptional customer service by diagnosing and troubleshooting client queries efficiently. You will need to maintain accurate records of all client interactions, process calls and emails using designated software, and follow standard procedures to resolve client issues.

Key Responsibilities

  • Provide Technical Support: Manage transactions according to quality standards, field incoming help requests, document end-user information, and update availability in the RAVE system.
  • Deliver Excellent Customer Service: Diagnose and troubleshoot client queries, offer alternative solutions, communicate effectively, and follow up on scheduled call backs to ensure compliance with contracts/SLAs.
  • Maintain Superior Customer Service Levels: Stay current with product features, changes, and updates through training, enroll in product-specific training as required, partner with team leaders to identify training themes, and update job knowledge through self-learning opportunities.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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