IT Support Specialist
4 days ago
At IT Group, Inc., we are seeking a highly skilled Technical Support Engineer to join our team. As the first point of escalation for IT infrastructure incidents, you will provide Tier 1 support and communicate with clients, customers, and service providers to resolve issues efficiently.
The ideal candidate will possess excellent problem-solving skills and be proficient in troubleshooting using technical documentation. You will work closely with internal support teams and external vendors to ensure seamless communication and resolution.
Duties and Responsibilities:
- Provide direct support via phone, email, web, or other means
- Assist with onsite and remote support
- Escalate complex issues to Level 2, 3, and principal engineers when necessary
- Monitor premium hours spent and renewal of managed support services
- Track follow-ups and service deliveries of logged requests
Qualifications:
- Bachelor's degree in Engineering or Computer Science-related courses
- 2-3 years of experience in a similar position, preferably in an IT services company
- Familiarity with Linux Operating System, DBA, or Database administration
- Possession of RHCSA certification is preferred
- Able to work on shifting schedules and located in Quezon City
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