IT Support Specialist
4 days ago
Job Title: IT Support Specialist
About Us:
JK Network Services is a world leader in business process, consultancy, and information technology services. Our company is built on the principles of innovation, expertise, and customer satisfaction.
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients via phone, email, and chat. You will troubleshoot hardware, software, and network issues for end-users and log, track, and escalate tickets using IT Service Management tools.
Key Responsibilities:
- Provide L1 technical support for IT-related queries
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools
- Reset passwords, manage user access requests, and ensure security compliance
- Follow ITIL best practices for incident, problem, and change management
- Collaborate with L2/L3 teams for complex issue resolution
- Maintain a knowledge base and document troubleshooting steps
- Provide remote desktop support and guide users through troubleshooting steps
- Ensure SLA compliance and timely issue resolution
Requirements:
To be successful as an IT Support Specialist, you should have at least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software), Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory, Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent, Ability to work in shifting schedules, and Willingness to work onsite.
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