Technical Support Specialist
4 days ago
**Job Overview**
The Technical Support Engineer at IT Group, Inc. is responsible for providing Level 1 technical support and service dispatch to customers across different practice areas.
Key Responsibilities:
- Provides direct first-level of support via telephone, email, web or any other means.
- Answer RFIs, onsite and remote assistance, initial troubleshooting using the KB as reference, password resets and ticket routing.
- Escalaion to Level 2, 3 and principal when needed.
- Monitor premium hours spent/ renewal of managed support and services.
**Required Skills and Qualifications**
- Bachelor's degree in Engineering or Computer Science-related courses.
- At least 2-3 years experience in a similar position, working for an IT services and solutions company.
- Experience in Linux Operating System, DBA, or Database administration.
- Possessing RHCSA certification is preferred.
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