Customer Service and Collections Professional
3 weeks ago
We are looking for a skilled Customer Service and Collections Professional to join our dynamic team at Neksjob Corporation. In this role, you will be responsible for handling customer interactions related to account and collections issues.
Key Responsibilities:- Handle customer inquiries and resolve account-related concerns through phone, email, or chat.
- Perform outbound calls for collections follow-ups while maintaining professionalism and adherence to compliance guidelines.
- Provide clear and effective communication to resolve customer issues and meet quality standards.
- Meet and exceed service-level metrics, including productivity and compliance standards.
- Document all customer interactions and account updates in the system.
- At least 6 months of experience in a collections account or agency.
- Strong communication, negotiation, and problem-solving skills.
- Ability to handle challenging customer interactions with professionalism and empathy.
- Familiarity with collections processes and compliance regulations is a plus.
- A competitive salary of approximately $45,000 per year, based on industry standards and location.
- Comprehensive training tailored to collections processes and tools.
- Opportunities for career advancement and skill development in a fast-paced and target-driven environment.
Neksjob Corporation values teamwork and innovation, providing a supportive work environment that recognizes and rewards talent. If you have the experience and passion for delivering excellent service in collections, we encourage you to apply.
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Collection Specialist
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Collection Professional
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Collection Operations Manager
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Customer Service Representative
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Customer Service Professional
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Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob Overview:">Neksjob is seeking a skilled Customer Service Professional to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls from customers and resolving their inquiries in a timely and professional manner.">">About the Role:">We are looking for an individual who possesses excellent...
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Credit & Collection Professional for Quezon City
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