Collection Operations Manager

2 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

At BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled Collection Operations Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing a team of 15-20 customer service representatives and overseeing the day-to-day activities of our collections department.

About the Role

The ideal candidate will have a strong background in BPO collections operations, with experience in managing SLAs, KPIs, and project deliverables. You will work closely with our management team to proactively identify and manage risks that may impact our business, ensuring that our customers receive the best possible service.

Your key responsibilities will include:

  • Coaching and developing a positive and productive work environment for your team members.
  • Mentoring and guiding team members to ensure they have the necessary skills and knowledge to meet customer expectations.
  • Utilizing reporting and metrics to inform coaching and performance management decisions.
  • Resolving routine and escalated problems, exercising judgment in making override decisions or recommending action to top-level management.

You will also be responsible for ensuring that your team members maintain accurate records and follow approved procedures, and that they possess the necessary capabilities and knowledge to meet customer expectations.

About You

To be successful in this role, you will need:

  • A minimum of 2 years of college completion and 2-4 years of contact center experience.
  • At least 2 years of work experience in collection operations and team handling.
  • Strong procedure-driven judgment and excellent communication skills.

In return, you can expect a competitive salary range of $60,000-$80,000 per year, depending on location and experience. Our benefits package includes comprehensive health insurance, paid time off, and opportunities for professional growth and development.

What We Offer

At BEST CAREERS AND OPPORTUNITIES, we are committed to providing our employees with a supportive and inclusive work environment. We offer:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A diverse and inclusive workplace culture.


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