Process Improvement Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

Process excellence drives success in our company. To achieve this, we seek a seasoned expert who can lead the way.

We are looking for someone with extensive experience in process improvement and quality assurance. The ideal candidate will have a strong background in Six Sigma methodologies, statistical tools, and quality frameworks such as ISO, CMMi, or COPC.

About the Role

This is an exciting opportunity to join our team as a Process Excellence Consultant. In this role, you will be responsible for managing and coordinating the onboarding and ongoing training of new Partner Team Leads/Specialists. You will also utilize the Partner Quality Leader playbook to enhance quality program metrics and establish clear goals.

The successful candidate will have excellent analytical and problem-solving skills, with the ability to lead initiatives that enhance customer care and deliver tangible results. They will also possess strong facilitation and presentation skills, allowing them to clearly communicate ideas and effectively analyze client business challenges.

Responsibilities
  • Manage and coordinate the onboarding and ongoing training of new Partner Team Leads/Specialists, ensuring they are well-versed in quality and coaching programs.
  • Utilize the Partner Quality Leader playbook to enhance quality program metrics and establish clear, actionable goals.
  • Regularly monitor and report on quality-related trends, interpreting key performance indicators to inform stakeholders on areas for improvement.
  • Oversee strategic continuous improvement reviews, leading data analyses to ensure effective capture of results across performance metrics and customer care colleague scorecards.
  • Ensure adherence to contractual and internal performance standards as they relate to quality programs.
  • Provide timely and constructive feedback to team leaders, addressing operational challenges observed.
  • Identify necessary quality improvements and lead the implementation of best practices in coaching.
Qualifications
  • A bachelor's degree or equivalent practical experience is essential for candidates.
  • Functional expertise in Six Sigma methodologies and statistical tools is highly regarded.
  • Exposure to quality frameworks such as ISO, CMMi, or COPC is considered an advantage.
  • Prior consulting experience in Shared Services/BPO environments, particularly within healthcare sectors, is desirable.
  • Candidates must successfully complete quality program certification to thrive.
  • A minimum of five years coaching experience is required.
  • Proficiency in quality and coaching best practices is essential, along with familiarity with multiple service sectors.
  • Demonstrated ability to lead initiatives that enhance customer care and deliver tangible results.
  • Strong skills in facilitation and presentation, allowing clear communication of ideas.
  • Capability to effectively analyze and independently solve client business challenges.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Health Care Provider and Consulting
Industries
  • IT Services and IT Consulting

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