Strategic Workforce Planner

10 hours ago

Makati City, National Capital Region, Philippines beBeeWorkforce Full time ₱50,000 - ₱150,000

Job Title:

Workforce Planning Executive

Job Description

The Sr. Manager Workforce Management is responsible for leading a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position executes workforce strategy.

Responsibilities

  • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
  • Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
  • Lead reviews of Call Center efficiency and customer service performance to ensure client needs and financial performance are met
  • Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
  • Lead the development of forecasts, resource plans, and schedules for new programs

Minimum Qualifications

  • Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
  • Experience with forecasting, capacity planning and scheduling software tools
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Advanced Microsoft Office skills
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
  • Demonstrated ability to comprehend, analyze, and interpret

Qualifications

  • 3+ years of experience in a similar role
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within business

Location: Makati Rec Hub, GF-BPI Philam Life Building

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