Senior Manager Workforce Strategy

11 hours ago

Quezon City, National Capital Region, Philippines beBeeWorkforce Full time ₱50,000 - ₱150,000

Job Title:

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We are seeking a strategic leader to oversee our workforce management team. As the Sr. Manager Workforce Management, you will be responsible for developing accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.

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This position is crucial in executing our workforce strategy and ensuring that we meet our client needs and financial performance goals.

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Responsibilities

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  • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards\
  • Partner with business development, operations, and clients to develop new models to support staffing and volume changes\
  • Lead reviews of call center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met\
  • Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team\
  • Lead the development of forecasts, resource plans, and schedules for new programs
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Requirements

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  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of progressive management experience) preferred\
  • Experience with forecasting, capacity planning and scheduling software tools\
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates\
  • Advanced Microsoft Office skills\
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment\
  • Demonstrated ability to mentor, coach and provide direction to a team of employees\
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement\
  • Excellent attention to detail\
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team\
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen\
  • Demonstrated ability to comprehend, analyze, and interpret data
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Qualifications

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  • 3+ years of experience in a similar role\
  • Proficiency with Microsoft Office\
  • Strong organizational and communication skills\
  • Strong ability to multitask\
  • Comfort working with multiple groups within business
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Location:

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Makati City - Makati Rec Hub, GF-BPI Philam Life Building

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