Technical Support Specialist

1 month ago


Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

OSS Tech 1 is a key member of the KMC Solutions Inc. team, responsible for providing technical assistance to end-users and supporting IT infrastructure. Their primary goal is to ensure all IT-related issues or requests are efficiently facilitated.

Main Responsibilities:
  • Investigate and diagnose technical issues
  • Resolve and close incidents/service requests according to help desk procedures and timelines
  • Evaluate and escalate unresolved incidents/service requests within agreed timescales
  • Log relevant incident/service request details according to help desk procedures
  • Communicate with clients regarding incident progress
  • Ensure tickets are updated until issues are resolved
  • Conduct hardware and software maintenance and support
  • Perform IMAC (Install, Move, Add, and Change) tasks
  • Provide local network support and assist the centralized Network team
  • Develop working knowledge of office automation products and computer peripherals, such as biometric devices, CCTV systems, printers, and scanners
  • Assist the Asset Management Team in inventorying IT assets
  • Perform deployment and movement of IT assets
  • Complete additional tasks assigned by the immediate supervisor


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