IT Resource Manager

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱50,000
Job Description:\

As a key player in our support team, you will ensure that engineers are utilized efficiently and scheduling issues are addressed. Your primary responsibilities include:\

  • \
  • Scheduling engineering calendars and tickets for a global support organization across multiple time zones.\
  • Coordinating IT resources to drive task completion and optimize resource utilization.\
  • Coordinating scheduling with internal resources and client contacts.\
  • Scheduling internal and onsite technical resources in our ticketing system (ConnectWise Manage).\
  • Evaluating, prioritizing, and assigning IT support requests, following up as needed to ensure completion of outstanding items.\
  • Monitoring service personnel schedules to ensure support coverage and prevent scheduling conflicts.\
  • Monitoring resource schedules to ensure prompt service delivery and accurate time entry on service requests.
\
  • \
  • Ensuring timely completion of tickets\
  • Keeping customers informed of scheduling or service changes/outages\
  • Ensuring client satisfaction and resolving complaints\
  • Surveying clients to measure satisfaction\
  • Efficiently communicating through instant messages, phone calls, and a ticketing system.
\\Required Skills & Qualifications:\

We are seeking individuals who possess excellent communication and interpersonal skills, particularly strong customer service skills. Additionally, the ideal candidate should have:

\
  • \
  • Strong organizational and time management skills\
  • Attention to detail\
  • Decision-making and problem-solving skills\
  • Ability to multitask in a fast-paced environment\
  • Proficiency in English for professional communication in a business setting\
  • College degree or equivalent work experience\
  • Reliable internet connection for seamless video and audio calls\
  • Quiet workspace with a professional background
\\Benefits:\

We offer a competitive compensation package and comprehensive benefits, including:

\
  • \
  • A dynamic work environment that fosters professional development\
  • A supportive team that values ownership, execution, growth, intelligence, and camaraderie\
  • Opportunities for growth and advancement

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