Technical Systems Architect

1 week ago

Biñan, Calabarzon, Philippines beBeeEngineering Full time $80,000 - $100,000
Technical Solutions Expert

This role involves solving complex engineering problems that directly impact our customers' success.

  • You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.
  • This isn't your typical support role: you'll debug production systems, write code, and deploy solutions that drive customer success and retention.
Key Responsibilities:
  • Troubleshoot and optimize prompt engineering configurations.
  • Diagnose LLL response issues and implement solutions.
  • Work with AI model behaviors and performance optimization.
  • Debug autonomous agent workflows and decision-making processes.
Requirements:
  • 3+ years of software engineering experience with production systems.
  • Strong programming background in JavaScript, Python, or similar languages.
  • API debugging expertise - REST APIs, JSON, HTTP protocols, authentication.
  • Production systems experience - logs analysis, monitoring tools, system debugging.
  • Database knowledge - SQL queries, data analysis, performance troubleshooting.
AI/LLM Expertise (Preferred):
  • Experience with LLMs, prompt engineering, or AI model integration.
  • Understanding of machine learning concepts and model behavior.
  • Experience with AI APIs (OpenAI, Anthropic, etc.).
Customer-facing Skills:
  • Excellent English communication (written and verbal).
  • Experience explaining technical concepts to non-technical stakeholders.
  • Problem-solving mindset with customer empathy.
  • Ability to work independently in a remote environment.

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