Azure and Incident Manager
2 weeks ago
At Hunter's Hub, Inc., we are seeking a highly skilled Azure and Incident Manager to join our team. As a key member of our technical leadership team, you will be responsible for managing a team of L2 engineers, providing technical direction, mentorship, and performance management.
Key Responsibilities:- Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.
- Act as the escalation point for incidents related to e-commerce platforms and core applications.
- Coordinate with cross-functional teams, including developers and operations, to troubleshoot and resolve complex application issues.
- Ensure that the team follows ITIL processes for incident, problem, and change management.
- Drive continuous improvements in application performance, system stability, and service delivery.
- Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.
- Develop and maintain documentation, including troubleshooting guides and knowledge base articles.
- Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.
- Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.
- Conduct regular performance monitoring and health checks on systems to ensure high availability.
- 4+ years of experience in an L2 or technical leadership role within an e-commerce environment.
- Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution.
- Experience with Agile or DevOps methodologies.
- Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes.
- Proven leadership experience, with the ability to guide, mentor, and develop technical teams.
- Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure.
- Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.
- Familiarity with system monitoring, logging tools, and optimization techniques.
- Experience managing multiple priorities and meeting tight deadlines.
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Azure and Technical Operations Manager
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Azure and Cloud Infrastructure Manager
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Incident Management Specialist
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Incident Management Specialist
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Title: Incident ManagerWe are seeking a highly skilled Incident Manager to join our team at Hunter's Hub, Inc. The successful candidate will be responsible for managing incidents, ensuring timely resolution, and maintaining effective communication with key stakeholders.Key Responsibilities:Provide direction in the management of incidents, ensuring timely...
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Incident Management Specialist
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Title: Incident ManagerWe are seeking a highly skilled Incident Manager to join our team at Hunter's Hub Incorporated. As an Incident Manager, you will be responsible for managing incidents from start to finish, ensuring timely resolution and maintaining effective communication with key stakeholders.Key Responsibilities:Provide direction in the...
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Incident Management Specialist
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full timeIncident Manager Job DescriptionAt Hunter's Hub Incorporated, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for the end-to-end management of incidents, ensuring timely resolution and adherence to our Service Level Agreements (SLA).Key Responsibilities:Provide direction and leadership in the...
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Ayala Alabang, National Capital Region, Philippines GECO Philippines Full timeJob Title: Incident ManagerGECO Philippines is seeking a highly skilled Incident Manager to join our team.About the RoleWe are looking for a seasoned Incident Manager to lead our IT Operations team in managing and resolving complex technical issues. The ideal candidate will have a strong background in ITIL Incident & Change Management, excellent...
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Incident Management Specialist
2 weeks ago
Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full timeIncident ManagerAt Hunter's Hub Incorporated, we are seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for the end-to-end management of incidents, ensuring timely resolution and adherence to our Service Level Agreements (SLA).Key Responsibilities:Provide direction and leadership in the management of...
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Ayala Alabang, National Capital Region, Philippines GECO Philippines Full timeJob DescriptionJob Title: Incident ManagerCompany: GECO PhilippinesWe are seeking a highly skilled Incident Manager to join our team. The successful candidate will be responsible for managing and coordinating incident response efforts, ensuring minimal disruption to our services.Key Responsibilities:Develop and implement incident management processes and...
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Incident Management Specialist
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Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Description:A. Incident & Problem Management• Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved.• Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA).• Establishes and maintains communications with key...
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