Azure and Cloud Infrastructure Manager

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time
Job Title: Azure and Incident Manager

At Hunter's Hub, Inc., we're seeking a highly skilled Azure and Incident Manager to lead our technical teams and ensure the smooth operation of our e-commerce platforms.

Key Responsibilities:
  • Lead and manage a team of L2 engineers, providing technical direction, mentorship, and performance management.
  • Act as the escalation point for incidents related to e-commerce platforms and core applications.
  • Coordinate with cross-functional teams to troubleshoot and resolve complex application issues.
  • Ensure that the team follows ITIL processes for incident, problem, and change management.
  • Drive continuous improvements in application performance, system stability, and service delivery.
  • Manage team resources, including scheduling and workload distribution, to ensure SLA and KPI targets are met.
  • Develop and maintain documentation, including troubleshooting guides and knowledge base articles.
  • Lead root cause analysis efforts for major incidents, identifying and implementing preventive measures.
  • Oversee the management and optimization of cloud-based applications, with a focus on Microsoft Azure.
  • Conduct regular performance monitoring and health checks on systems to ensure high availability.

Requirements:

  • 4+ years of experience in an L2 or technical leadership role within an e-commerce environment.
  • Strong proficiency in Microsoft Azure, including services management, monitoring, and issue resolution.
  • Experience with Agile or DevOps methodologies.
  • Comprehensive understanding of ITIL frameworks and practical experience with incident, problem, and change management processes.
  • Proven leadership experience, with the ability to guide, mentor, and develop technical teams.
  • Excellent problem-solving skills, with the ability to manage complex technical challenges under pressure.
  • Strong communication skills and the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Familiarity with system monitoring, logging tools, and optimization techniques.
  • Experience managing multiple priorities and meeting tight deadlines.

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