Incident Management Specialist
2 weeks ago
GECO Philippines is seeking a highly skilled Incident Manager to join our team.
About the RoleWe are looking for a seasoned Incident Manager to lead our IT Operations team in managing and resolving complex technical issues. The ideal candidate will have a strong background in ITIL Incident & Change Management, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities- Manage and resolve complex technical incidents, ensuring minimal downtime and impact on business operations
- Develop and implement effective incident management processes and procedures
- Collaborate with cross-functional teams to identify and resolve root causes of incidents
- Provide technical guidance and support to team members
- Develop and maintain relationships with key stakeholders, including clients and vendors
- Manage and prioritize multiple high-priority initiatives in a fast-paced environment
- Develop and maintain knowledge of IT platforms and infrastructure
- Stay up-to-date with industry trends and best practices in incident management
- Bachelor's Degree in an IT-related, Management, Engineering, or Computer Science field
- At least 3 years of experience in Incident Management, Problem and Change Management, and IT Operations
- Strong verbal and written communication skills
- Ability to translate technical information into business terminology
- Experience with ticketing systems, preferably CASO
- ITIL Certification is a plus
GECO Philippines offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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