Incident Management Specialist

2 weeks ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Title: Incident Manager

GECO Philippines is seeking a highly skilled Incident Manager to join our team.

About the Role

We are looking for a seasoned Incident Manager to lead our IT Operations team in managing and resolving complex technical issues. The ideal candidate will have a strong background in ITIL Incident & Change Management, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Manage and resolve complex technical incidents, ensuring minimal downtime and impact on business operations
  • Develop and implement effective incident management processes and procedures
  • Collaborate with cross-functional teams to identify and resolve root causes of incidents
  • Provide technical guidance and support to team members
  • Develop and maintain relationships with key stakeholders, including clients and vendors
  • Manage and prioritize multiple high-priority initiatives in a fast-paced environment
  • Develop and maintain knowledge of IT platforms and infrastructure
  • Stay up-to-date with industry trends and best practices in incident management
Requirements
  • Bachelor's Degree in an IT-related, Management, Engineering, or Computer Science field
  • At least 3 years of experience in Incident Management, Problem and Change Management, and IT Operations
  • Strong verbal and written communication skills
  • Ability to translate technical information into business terminology
  • Experience with ticketing systems, preferably CASO
  • ITIL Certification is a plus
What We Offer

GECO Philippines offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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