Incident Management Specialist
4 weeks ago
Job Title: Incident Manager
Company: GECO Philippines
We are seeking a highly skilled Incident Manager to join our team. The successful candidate will be responsible for managing and coordinating incident response efforts, ensuring minimal disruption to our services.
Key Responsibilities:
- Develop and implement incident management processes and procedures
- Coordinate with cross-functional teams to resolve incidents
- Communicate effectively with stakeholders, including clients and vendors
- Monitor and analyze incident metrics to identify trends and areas for improvement
- Collaborate with the IT team to ensure seamless incident resolution
Requirements:
- Bachelor's degree in an IT-related field, Management, Engineering, or Computer Science
- At least 3 years of experience in Incident Management, Problem and Change Management, and IT Operations
- Strong verbal and written communication skills
- Ability to translate technical information into business terminology
- Experience with ticketing systems, preferably CASO
- Knowledge of change management principles, methodologies, and tools
- Ability to work rotating shifts and adapt to changing priorities
Preferred Qualifications:
- ITIL Certification
- Experience with SLA and KPI development
What We Offer:
A competitive salary and benefits package, as well as opportunities for professional growth and development.
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