Incident Management Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Description

Job Title: Incident Manager

Company: GECO Philippines

We are seeking a highly skilled Incident Manager to join our team. The successful candidate will be responsible for managing and coordinating incident response efforts, ensuring minimal disruption to our services.

Key Responsibilities:

  • Develop and implement incident management processes and procedures
  • Coordinate with cross-functional teams to resolve incidents
  • Communicate effectively with stakeholders, including clients and vendors
  • Monitor and analyze incident metrics to identify trends and areas for improvement
  • Collaborate with the IT team to ensure seamless incident resolution

Requirements:

  • Bachelor's degree in an IT-related field, Management, Engineering, or Computer Science
  • At least 3 years of experience in Incident Management, Problem and Change Management, and IT Operations
  • Strong verbal and written communication skills
  • Ability to translate technical information into business terminology
  • Experience with ticketing systems, preferably CASO
  • Knowledge of change management principles, methodologies, and tools
  • Ability to work rotating shifts and adapt to changing priorities

Preferred Qualifications:

  • ITIL Certification
  • Experience with SLA and KPI development

What We Offer:

A competitive salary and benefits package, as well as opportunities for professional growth and development.



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