Talent Development Director

4 days ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time

TDCX Philippines seeks a Quality Lead to join its team. As a key member of the organization, you will be responsible for overseeing quality teams and ensuring compliance with business-critical standards.

The successful candidate will have at least 3 years of working experience handling quality teams and have expertise in QA processes, definition documents, and scoring guidelines. They will also have experience coaching and motivating others to meet goals and metrics.

In this role, you will review reports and confer with internal and external stakeholders to identify areas of improvement. You will also develop monthly, weekly, and daily reports showing inspection and audit performance and improvement opportunities.

Frequent communication with the Training department and Operations team is essential to ensure adherence to standard operating procedures and overall quality management system.



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