Customer Service Coordinator

3 weeks ago


Taguig, National Capital Region, Philippines Potami One Water Enterprise Inc. Full time

Potami One Water Enterprise Inc. is a leading multinational beverage manufacturing company with a commitment to delivering premium products and sustainable practices. We are seeking an experienced Customer Care Specialist/Office Secretary to join our team and support our leadership in delivering exceptional service and maintaining efficient office operations.

Job Description
  • The ideal candidate will serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.
  • Provide timely and accurate information about the situation, expected resolutions, and alternative solutions.
  • Maintain clear and transparent communication to manage customer expectations and reduce anxiety.
  • Address customer complaints or issues arising with empathy and urgency.

This role demands a high level of adaptability, communication, and organizational skills to address customer concerns, manage administrative tasks, and assist in crisis management efforts as needed. The individual in this position will play a key part in mitigating disruptions, providing timely solutions, and ensuring operational efficiency even during challenging times.

Responsibilities
  • Serve as the primary point of contact for customer inquiries.
  • Provide information and resolution options to customers in a timely and accurate manner.
  • Maintain open and transparent communication with customers to manage expectations and reduce anxiety.
  • Address customer complaints or issues with empathy and urgency.

The Customer Care Specialist/Office Secretary plays a vital role in ensuring that the business can navigate through both daily operations and challenging situations while maintaining effective communication, supporting customers, and ensuring the smooth functioning of the office.

Requirements
  • College degree preferred.
  • Experience in customer service, crisis management, communications, high-stress environments or a related field is a plus.
  • Excellent multitasking abilities to handle both customer service issues and administrative responsibilities concurrently.

A competitive salary of $45,000 - $65,000 per year is offered based on experience. In addition to a comprehensive benefits package, including health insurance, retirement plan, and paid time off, we offer opportunities for professional growth and development in a dynamic work environment.



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