Chief Customer Experience Officer

12 hours ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time $40,000 - $60,000
Job Title:

Senior Technical Support Advocate

About Us:

At our company, we strive to deliver exceptional client experiences and create access to dignified work in communities worldwide.

We are a dynamic team united by our values: authenticity, curiosity, and ambition. With over 1,000 employees across five countries, we foster a culture of inquiry and continuous learning to drive innovation.

Our Core Values

  • Authenticity: We prioritize genuine connections and transparency in all our interactions.
  • Curiosity: We encourage a mindset of ongoing discovery and improvement.
  • Dynamism: We adapt quickly to changing circumstances and seize opportunities for growth.
  • Ambition: We set high standards and strive for excellence in all aspects of our work.
Job Description:

This role involves providing technical support, feature explanations, and best practice guidance for our product. You will support customers, partners, and colleagues in a fast-paced environment, maintaining professionalism and ensuring high client satisfaction.

Required Skills and Qualifications:

To be successful in this role, you should possess:

  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.
Benefits:

As a valued member of our team, you can expect:

  • Paid Time Off.
  • Training & Development.
Others:

We are passionate about creating a workplace where everyone feels welcome and empowered to contribute their best work. If you share our commitment to excellence and have the right skills and qualifications, we encourage you to apply.

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