IT Support Specialist

6 days ago


Makati City, National Capital Region, Philippines Itrs Insights Full time

As a Global IT Operations Consultant with ITRS Insights, you will be responsible for delivering high-quality Managed Services to our clients in the financial services sector.

The ideal candidate will have a strong background in client-facing roles within the financial industry and experience with Linux, scripting languages, and IT monitoring tools.

Key Responsibilities
  1. Investigate and resolve client Incidents related to ITRS products in our client environment.
  2. Collaborate with clients to configure ITRS products within agreed-upon Service levels.
  3. Analyze and resolve client queries, including complex requests, and perform root cause analysis investigations.
  4. Implement client change requests to meet client requirements and deliver setup changes.
  5. Lead projects to enhance client environments and continuously improve Managed Services.
  6. Develop and maintain a knowledge base to support the Managed Services team.
  7. Design and implement a training environment for ITRS MS consultants.
  8. Deliver product training to external and internal stakeholders.
  9. Contribute ideas to improve the delivery of Managed Services and the effectiveness of ITRS services.

The ideal candidate will possess:

  • At least 6 years of experience in a client-facing role within a financial institution or vendor.
  • Proficiency in modern operating systems (Linux, Solaris, Windows server, 7, or 10, IBM iSeries).
  • Detailed knowledge of scripting languages (Bash, Python, or PowerShell).
  • Setup, configuration, and maintenance expertise for monitoring software.
  • Client expectation management and issue resolution experience.
  • English proficiency with the ability to explain complex technical concepts.
  • Familiarity with business analysis and project management methodologies.
  • Database (Oracle, SQL) and IT Service Management tool (ServiceNow, Remedy) experience.
  • Deployment tool knowledge (Chef, Ansible, or Jenkins).
  • Financial application knowledge (Market Data or FIX protocols).


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