Claims Resolution Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeClaims Full time ₱35,000 - ₱40,000
Claims Resolution Specialist

We are seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims process, you will be responsible for investigating and resolving customer complaints related to branded merchandise.

Your primary focus will be on managing and investigating incoming customer claims, including issues with product quality, delivery, and pricing. You will work closely with internal departments to gather relevant information, identify the root cause, and determine the appropriate resolution.

You will communicate professionally and empathetically with customers throughout the claims process, providing updates, explaining investigation findings, and presenting resolution options. Additionally, you will coordinate and process claims resolutions, maintaining accurate documentation within our systems.

  • Analyze customer complaints and investigate the root cause of the issue.
  • Work with internal departments to gather relevant information and determine the appropriate resolution.
  • Communicate effectively with customers, providing regular updates and clear explanations of the investigation and resolution process.
  • Coordinate and process claims resolutions, including credits, refunds, replacements, or discounts.
Key Requirements:
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation.
  • Strong analytical and investigative skills.
  • Excellent verbal and written communication abilities.
  • Ability to handle sensitive situations with professionalism and empathy.
  • High attention to detail and strong organizational habits.
  • Comfortable navigating multiple systems, including order management and CRM platforms.

The ideal candidate will possess excellent analytical and communication skills, as well as the ability to work effectively in a fast-paced environment. If you are a detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

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