Bahasa Customer Service Specialist

6 days ago


Davao City, Davao, Philippines beBeeCustomerCare Full time ₱550,000 - ₱750,000

We are seeking a skilled customer service professional to fill the role of Bahasa Customer Care Process Associate.

Key Responsibilities
  • Digitally resolve customer complaints in a timely and effective manner
  • Communicate effectively with customers through various channels, including phone, email, and chat
  • Work collaboratively with internal stakeholders to resolve complex customer issues
  • Provide excellent customer service and ensure high levels of customer satisfaction
  • Stay up-to-date with industry trends and developments to continuously improve customer service skills
Requirements
  • Strong communication and customer service skills in English and Vietnamese
  • At least 3 years of international contact center experience
  • Good technical knowledge and troubleshooting skills, well-versed with Excel and other MS Office tools
  • Excellent written and oral communication, listening, and comprehension skills
  • Ability to work independently and objectively, with strong problem-solving skills
  • Dedication to the customer experience and ability to build and maintain strong relationships
  • Ability to manage multiple tasks and interactions while prioritizing requests and concerns
What We Offer

A dynamic and supportive work environment that fosters growth and development. Opportunities for professional advancement and continuous learning.



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