
Customer Service Advocate
12 hours ago
We are seeking a highly skilled and customer-focused individual to join our team in this role. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work effectively in an agile environment.
Responsibilities:
- Deliver exceptional customer service via inbound calls, help desk tickets, outbound calls, and chat support.
- Respond to inquiries efficiently, addressing core problems to provide effective solutions.
- Make outbound calls when necessary to address customer issues promptly.
- Manage a queue of tickets with competing priorities, triage or action tickets via outbound calls, emails, or chats.
- Escalate tickets with all relevant information to the appropriate internal team or partner.
Requirements:
- Bachelor's Degree in any relevant field.
- Minimum 2 years of customer-facing experience in a customer support/service or help desk role; preferably in finance-related areas.
- Lending experience (consumer-facing or phone).
- Excellent English communication skills, verbal and written.
- Technically minded and able to navigate new systems easily.
- Strong analytical and problem-solving skills.
- Excellent organization and time management skills; proactive and able to work in an agile, cross-functional environment.
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