Exceptional Customer Service Specialist

24 hours ago


Davao City, Davao, Philippines beBeeCustomerSupport Full time $45,000 - $60,000

We're seeking a highly skilled Customer Support Specialist to provide exceptional service via live chats and emails.

Key Responsibilities:
  • Timely Support: Deliver prompt and effective assistance to customers via live chats and emails
  • Customer Satisfaction: Build strong relationships with customers to ensure their satisfaction and loyalty
  • Staying Ahead: Stay up-to-date with the latest technology to provide the best possible support
  • Confidentiality: Work securely with sensitive customer information while maintaining confidentiality
  • Positive Outcomes: Apply customer happiness practices to ensure positive outcomes
Requirements:
  • Bilingual Skills: Bilingual in English and Chinese (B2 level)
  • Experience: At least 6 months of experience in a customer support role
  • Technical Skills: Experience with live chats and emails
  • Crypto Knowledge: Personal or professional experience in crypto
  • Analytical Skills: Analytical and research skills
  • Attitude: Positive and responsible attitude
Preferred Skills:
  • CRM Systems: Experience with CRM systems
  • Software Proficiency: Experience with Salesforce or Zendesk
About Us:

We're a leading provider of secure technical, customer support, and CX services globally. We work with clients from over 30 countries and speak over 60 languages.

We value diversity and inclusivity, welcoming people from various backgrounds and experiences to join our team.



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