
Mortgage Journey Specialist
7 days ago
As a key contributor to our organization, you will play a vital role in shaping mortgage journeys for clients. This position requires expertise in Australian mortgage processes, ensuring accurate and timely preparation of loan applications.
Responsibilities:- Manage pre-credit loan processing tasks including retention pricing, valuations, data entry, and post-settlement support
- Conduct retention pricing of existing client book
- Prepare servicing calculators for brokers
- Send welcome emails and initial data requests to new clients
- Enter data for new clients and update existing client records
- Request, index, and organize supporting documents, identifying missing items
- Request pricing discounts from lenders and order valuations
- Organize property reports and prepare broker tools like Quickli, strategy sheets, and loan options mud maps
- Draft lender application notes and support brokers with lender option prep
- Call lenders for updates and assist with post-settlement loan account summaries
- Prepare detailed post-settlement breakdowns for clients
- Assist in preparing and managing discharge forms for settlements
This is a full-time position working day shifts with a permanent work-from-home arrangement. As a member of our team, you will have access to competitive salary packages, unlimited upskilling opportunities, and exclusive lifestyle perks.
Requirements:- Minimum 1 year of experience in Australian mortgage loan processing (pre- or post-settlement)
- Familiarity with pricing and valuation processes
- Exposure to CRM platforms such as Mercury, FLEX, SalesTrekker, or Symmetry
- Highly organized with strong attention to detail
- Excellent written and verbal communication skills
- Resourceful, commercially minded, and eager to learn
- Bachelor's or College Degree (any field)
- A team player who learns quickly, communicates clearly, and follows through
- Exercises sound judgment and takes ownership of tasks
We provide a dynamic work environment that fosters growth and development. You will be part of a collaborative team that values teamwork, innovation, and customer satisfaction.
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