
Career Development Specialist
7 days ago
Seeking a dedicated professional to support lead qualification, application, and documentation tasks for mortgage lending processes.
Key Responsibilities- Lead Qualification & CRM Support: Assist in vetting and qualifying inbound leads from various sources, maintain accurate client records in Salesforce, and monitor shared inboxes for timely follow-up.
- Application & Documentation Support: Prepare and lodge client applications under guidance, ensure all supporting documents are complete and compliant with regulatory standards, and track outstanding items for submission timelines.
- Client Communication & Service: Draft client emails and follow-up messages post-meeting or post-settlement, support calendar scheduling for client calls and virtual meetings, and assist with post-settlement servicing tasks.
- Reporting & Process Improvement: Maintain task logs, contribute to continuous improvement initiatives, prepare weekly reports on lead conversion, application status, and service level adherence, and identify workflow bottlenecks for proposed solutions.
- Strong written English and client service orientation.
- High attention to detail and task ownership.
- Proficiency in Microsoft Office and Salesforce.
- Familiarity with mortgage lending processes and compliance.
- Ability to work independently and manage competing priorities.
Competitive salary, career growth and development opportunities, and the chance to shape the HR function of a rapidly growing business.
How to ApplyPlease attach your CV for a confidential chat. We look forward to connecting with you.
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