Platform Configuration Expert

1 day ago

Quezon City, National Capital Region, Philippines beBeeImplementation Full time ₱5,000 - ₱8,000
About the Role

This is a unique opportunity to join our team as an Implementation Specialist.

You will play a key role in the successful onboarding and implementation of our platform for clients. This position involves working closely with clients, understanding their business requirements, configuring the system, and providing training and support to ensure a smooth transition.

As an Implementation Specialist, you will be responsible for collaborating with project managers to create and maintain project schedules, task lists, and timelines.

You will also assist in developing project plans, objectives, deliverables, and resource allocation.

The Implementation Specialist is a critical member of the Professional Services team and also provides assistance to the Customer Success Teams.

Key Responsibilities:

  • Collaborate with project managers to create and maintain project schedules, task lists, and timelines
  • Assist in developing project plans, objectives, deliverables, and resource allocation
  • Assist implementation projects while partnering closely with clients' technical sponsors on configuration and testing
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities
  • Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration
  • Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results
  • Create and maintain detailed documentation related to client configurations, customizations, and training materials

Requirements:

  • Bachelor's degree or equivalent in Arts
  • 2-3 years of relevant work experience in a related role
  • Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience
  • Proficiency in configuring and customizing platforms
  • Excellent communication skills, both written and verbal
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps
  • Organization and efficiency in time management and ability to juggle many ongoing initiatives
  • Strong organizational and time management skills with ability to juggle multiple projects
  • Proficiency for data analysis and process/operations improvement
  • Detail-oriented with proactive approach to problem-solving
  • Ability to work collaboratively within a team and adapt to changing project requirements

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