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Advanced Technical Support Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time
Your Responsibilities

As an IT Service Desk Specialist, your primary responsibilities include:

  • Providing exceptional customer service by efficiently handling consumer requests and inquiries.
  • Utilizing knowledge articles and resources to resolve issues effectively.
  • Collaborating with internal teams to ensure timely resolution of complex issues.
  • Maintaining accurate records and updating the ticketing system as necessary.