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Customer Service Liaison

1 week ago

Cebu City, Central Visayas, Philippines MC1 - wilkris appliance corp. Full time
Job Description:

The Customer Service Liaison plays a crucial role in facilitating effective communication between MC1 - wilkris appliance corp. and its clients or customers regarding outstanding payments. This position involves negotiating and resolving payment issues to ensure timely collection while maintaining positive customer relationships.

Key Responsibilities:
  • Proven experience in collections, customer service, or a similar liaison role.
  • Strong communication and negotiation skills to handle sensitive information with professionalism and confidentiality.
  • Familiarity with collections procedures, relevant laws, and regulations.
  • Proficient in using MS Office and collection management software (CRM, ERP systems).
Requirements:
  • A high school diploma or equivalent required; a degree in business, finance, or a related field is preferred.
  • Ability to work independently and as part of a team to achieve common goals.