Customer Payment Liaison

6 days ago


Cebu City, Central Visayas, Philippines UnitedHealth Group Full time

At UnitedHealth Group, we understand the importance of delivering high-quality care to our customers. As a Customer Payment Liaison, you will play a vital role in ensuring that our customers receive the support they need to manage their medical expenses.

Key Responsibilities:
  1. Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations, and other relevant information.
  2. Use mail, email, and phones to contact customers to discuss, negotiate payment, and resolve outstanding medical bill accounts and balances.
  3. Obtain agreement on potential balance payoff and/or payment terms within stated levels of authority and guideline limits.
  4. Prepare and submit reports to internal management on the status of outstanding medical bills and proposed/planned payment settlement details.

This is a dynamic and fast-paced environment that requires focus and ability to multi-task throughout the day. You will be working flexible shifts, sometimes including evenings or Saturdays.

Education and Experience:
  • An education level of at least 2nd year in college
  • Solid computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills

We offer a comprehensive benefits package, including competitive pay, comprehensive health coverage, and opportunities for career growth and development.


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