Real Estate Client Support Advocate

2 days ago

San Fernando, Central Luzon, Philippines beBeeSpecialist Full time $6,600 - $8,400
Support Specialist

Join our mission to deliver exceptional technical and administrative support to real estate agents and clients through live chat, email, and phone.

In this role, you'll be responsible for delivering top-notch service and helping our team stay ahead of the curve. You'll be a self-sufficient, tech-savvy, and service-driven support professional who is comfortable building client-facing responses without relying solely on templates.

You will be supporting clients via various communication channels such as Intercom, Dialpad, and Salesforce. Additionally, you will troubleshoot issues, provide general support, and assist with testing and researching problems before they become major issues.

As a Support Specialist, you'll work closely with our team to ensure that our clients receive the highest level of support and that our operations run smoothly.

The ideal candidate will have strong English skills (both written and verbal), excellent problem-solving abilities, and the ability to multitask across multiple platforms. They will also be organized, reliable, and detail-oriented, with a willingness to learn new systems and troubleshoot independently.

  • Key Responsibilities:
  • Deliver exceptional technical and administrative support to real estate agents and clients
  • Support clients via live chat, email, and phone using tools like Intercom, Dialpad, and Salesforce
  • Troubleshoot issues and provide general support
  • Assist with testing and researching problems before they become major issues
  • Work closely with the team to ensure high-quality support and smooth operations
Requirements:
  • 2+ years of customer support or technical experience
  • Experience in live chat or tech support environments
  • Strong written and verbal English skills
  • Excellent problem-solving abilities and multitasking skills
  • Organized, reliable, and detail-oriented
  • Ability to learn new systems and troubleshoot independently
Benefits:
  • Competitive compensation based on performance
  • Fully remote work opportunity
  • Collaborative and high-performing team environment

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