Senior Quality Analyst

7 days ago


Manila, National Capital Region, Philippines Harte Hanks Full time

Career Opportunities: Quality Management Specialist (48027)

Job Description:

We are seeking a quality management specialist to join our team. In this role, you will be responsible for monitoring and improving quality processes, identifying areas of improvement, and implementing changes to enhance customer satisfaction.

Key Responsibilities:

  • Monitor quality inspection data to identify trends and patterns
  • Develop and implement process improvements to address quality issues
  • Collaborate with operations teams to ensure quality standards are met
  • Provide training and coaching to customer interaction agents to improve quality scores
  • Document and communicate results of quality initiatives to stakeholders
  • Ensure compliance with internal and external quality guidelines

Benefits:

This is an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction.



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