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Customer Experience Lead

1 week ago

Manila, National Capital Region, Philippines TDCX Group Full time

At TDCX Group, we pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to excellence has led to us winning several hundreds of industry awards.

As a Customer Experience Lead, you will be responsible for leading, mentoring, and developing team members to promote quality awareness and implement quality programs and initiatives towards Customer Experience Excellence.

You will also perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded. In addition, you will compile and analyze data on a regular basis to find and report on trends that indicate existing and emerging service gaps.

We offer an above-industry-average compensation package, first-rate workspaces, and career opportunities for growth and development. If you are looking for a challenging and rewarding role, we encourage you to apply for this position.