Senior Customer Experience Lead

Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.

Hey You employment is powered by Enable Our Team from Inform Group Inc. in the Philippines.We are looking for a Customer & Merchant Experience Lead to drive operational excellence across customer & merchant support, account management, and menu operations. In this role, you will own the end-to-end customer and merchant journey, leading the teams to optimise...

In this role as a Senior Customer Experience Manager, you will be responsible for leading the team to ensure seamless customer experiences across all touchpoints.You will develop and implement strategies to drive customer satisfaction and retention, working closely with cross-functional teams to achieve business objectives.The ideal candidate will have at...

We are a fast-growing SaaS platform in the Customer Experience (CX) space, and we're looking for a talented Backend Engineer to join our team.Job DescriptionDesign and develop high-performance backend systems, integrating with third-party APIs and modern cloud technologies.Build connectors and integrations with various CRM and CSAT platforms, ensuring...

Job DescriptionThe Senior Customer Experience Manager plays a pivotal role in leading our customer support team to deliver exceptional service and achieve business objectives.About the Role:Lead and manage a high-performing customer support team, focusing on quality, productivity, and customer satisfaction.Develop and implement strategies to improve team...

We are looking for a talented Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for designing and delivering exceptional customer experiences across all touchpoints.The ideal candidate will have experience in customer relationship management, with a proven track record of driving customer satisfaction and...

Select Energy Solutions, Inc is seeking a Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for designing and delivering exceptional customer experiences across multiple channels.Main Responsibilities:Customer Experience StrategyDevelop and implement comprehensive customer experience strategies that drive...

We are seeking a Senior Manager of Operations and Customer Experience to join our e-commerce team at Crushvertise. In this role, you will be responsible for overseeing daily operations, building and leading a customer service team, and optimizing processes to improve efficiency and productivity.Main Responsibilities:Manage daily operations, including order...

About UsWe are a leading provider of customer experience solutions, dedicated to helping businesses achieve their goals through innovative service delivery. Our team of experts works closely with clients to understand their unique needs and develop tailored strategies for success.

About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...

Job DescriptionThe Customer Experience Leader is responsible for overseeing the team that delivers world-class business and technical account management to clients. This position is accountable for building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual Contributors.The key responsibilities...

iCXeed Philippines Inc. is a customer experience solutions provider that seeks a seasoned Project Development Manager to lead our projects to success.In this role, you will oversee projects from conception to delivery, ensuring they meet our high standards of quality. You will work closely with cross-functional teams, including technical, design, and...

Job Summary:We are seeking a seasoned Team Leader for Life to lead our customer service team. The ideal candidate will have a proven track record of success in team management, customer service, and process improvement.About the Role:The successful candidate will be responsible for:Conducting performance management and talent development/retention...

Job SummaryWe are seeking an experienced Customer Care Supervisor to lead our team in providing exceptional service to our distributors. As a key member of our operations team, you will be responsible for supervising and mentoring the customer care team, ensuring that they have the skills and knowledge needed to deliver top-notch support.Key...

Inspiring Positive ChangeJoin us at Music Tribe Commercial MY Sdn. Bhd. where we are dedicated to inspiring positive change through digital innovation. As a Senior Web Experience Lead, you will lead transformative initiatives that combine web analysis, project management, and brand experience enhancement.About Our TeamOur team is comprised of talented...

About UsWe partner with businesses to determine their needs and provide customized customer care solutions.Our mission is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business.

Elevate your career at TDCX Philippines, a dynamic BPO company that thrives on innovation and excellence.About Our TeamOur team is comprised of experts in fintech, gaming, technology, home sharing, travel, digital advertising, social media, streaming, and e-commerce.We're passionate about delivering exceptional customer experiences and building long-lasting...

Key ResponsibilitiesLeads and motivates customer service teams to achieve exceptional customer satisfaction.Develops and implements quality control processes to ensure high-quality customer interactions.Collaborates with other departments to improve overall customer experience.Maintains accurate records of customer interactions and feedback.The ideal...

Develop and implement strategies to enhance the overall customer experience across all touchpoints: app, website, fb, other social media channels, customer service hotline, etc.Conduct periodic customer research to determine brand/product awareness, reputation, usage and preference.Analyze customer feedback and data to identify areas for improvement and...

Capgemini's Digital Customer Experience (DCX) service line helps organizations transform their business models and processes to deliver exceptional customer experiences. As a Scrum Master / Project Manager, you will be responsible for facilitating Agile/Scrum practices and values to drive customer satisfaction and ensure successful project outcomes.Key...