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Analytics Lead for Customer Experience

1 week ago

Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

The Strategic Digital Customer Experience Manager will be responsible for developing data insights to enhance customer experiences and drive engagement at Emerson Electric (Asia) Limited - ROHQ.

This role requires a strong leader who can provide strategic and tactical leadership and direction to the Digital Customer Experience team in harnessing customer insights to inform, develop, and execute strategies that will enhance customer engagement, personalize customer interactions, drive customer actions, measure digital performance, and provide actionable business insights across digital platforms.

Main Responsibilities:
  • Leverage Data Analytics: Develop and implement data-driven strategies to improve customer engagement and drive business outcomes.
  • Build High-Performing Teams: Foster a culture of collaboration and innovation within the Digital Customer Experience team.
  • Demonstrate Thought Leadership: Stay up-to-date on industry trends and best practices in data analytics and digital customer experience.
Key Qualifications:
  • Bachelor's degree in Marketing, Business, Computer Science, Statistics, or a related field.
  • 3-5 years of experience in driving Digital Customer Experience initiatives.
  • Proven track record in using data analytics to drive customer engagement, measure digital performance, and deliver business insights.

We offer a comprehensive benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more.